How this AI capability fits Flowtix
- AI email assistance requires the ai.email entitlement and is included from Professional upward.
- A draft can use recipient details, purpose, tone, free-form context, and optional contact, call, or transcript associations.
- Generated emails have review states such as generated, approved, or dismissed; generating a draft does not by itself mean the email has been sent.
Start from a clear purpose and customer context
Flowtix email assistance accepts a purpose for the message together with optional recipient information, tone, and supporting context. The request can also be associated with a contact, call, or transcript so the generated draft stays connected to the surrounding customer workflow.
The goal is to accelerate drafting while keeping the user responsible for the actual message that will represent the organization.
Treat the output as a draft
AI-generated email records can move through review states including generated, approved, and dismissed. That separation is intentional: generation creates assistance for the user to inspect rather than silently turning AI output into outbound communication.
Users should confirm names, dates, pricing, commitments, and any other customer-specific facts before using a generated draft.
Keep the draft tied to the organization
Generated email records are stored under the Flowtix organization and authenticated user context. Filters can be applied by status, contact, or call so teams can review AI-assisted drafts in the same customer context that produced them.
Respect plan and usage limits
AI email generation requires the organization to have the AI email feature entitlement and available monthly AI usage. The same server-side usage controls that protect other Flowtix AI requests also apply here.
Continue with this Flowtix AI capability
Review the related Flowtix plan and product guidance before relying on AI in a production workflow. Feature entitlements, monthly usage, source-data availability, organization permissions, and user review still apply.