Call center CRM

Give agents and managers one place for calls and customer context

Flowtix connects CRM records with outbound calling workflows, campaigns, recordings, transcripts, tasks, analytics, and team controls for conversation-driven operations.

CRM and call-center workflows in one workspace

When agents have to switch between a dialer, spreadsheet, notes system, and reporting tool, customer context becomes fragmented. Flowtix is designed to keep the operational history together.

Shared contact context

Give agents and managers a common view of contact history, notes, tasks, calls, and related customer activity.

Outbound calling workflows

Organize calling operations with assigned contacts, agent presence, ownership, campaigns, and follow-up workflows.

Campaign operations

Manage campaign members, progress, assignments, and follow-up work from the same organization-scoped workspace.

Recordings and transcripts

Store supported conversation artifacts for review while keeping access aligned with organization permissions and policies.

Agent and call analytics

Bring call activity and agent-oriented reporting together with broader CRM and campaign context.

Roles, permissions, and auditability

Use team roles, permissions, tenant isolation, and audit-aware workflows as operations become more complex.

Built for structured team operations

Outbound call-center workflows depend on more than placing calls. Teams also need ownership, permissions, assigned-contact visibility, follow-up, conversation history, and reporting that can be understood across roles.

For agents

Open the customer record with calls, notes, tasks, campaigns, and timeline context needed for the next interaction.

For managers

Review team activity, campaign progress, call records, analytics, and operational ownership from a shared workspace.

For administrators

Manage organization membership, roles, permissions, provider configuration, and security-oriented controls as the team grows.